Items purchased from our online shop are eligible for returns within 30 days from the date of shipment. Customized/personalized merchandise cannot be returned. Returned items must be in new condition with no signs of use. Please include a copy of your invoice or order confirmation with "RETURN" written on it. It is encouraged that you send your product by traceable method. Bay Imprint is not responsible for lost or misdirected packages. Bay Imprint does not offer refunds on shipping and the customer is responsible for the return shipping costs.
Please send returns that meet the criteria above to the following address:
820 Dover Road
Easton, MD 21601
Shipping costs are calculated on a real-time basis and will be displayed at checkout after the destination ZIP code is entered. Maryland sales tax will be applied to orders that ship to Maryland.